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Fixing the Customer!
By David Burchell | Sun, Apr 20 2008 | 09:04:20

In today’s ever-changing market, the service provider must seek new ways to separate themselves from their competition. Sales forces are under increasing pressure to gain ground in markets that seem to be at saturation, and customer retention is a must. One of the keys to customer retention is the ability of a technician to “fix the customer”. Communication is the key to this process, and I have a few pointers that may help.

The first step in “fixing the customer” is to listen. Completely listen to what the end user is trying to tell you. Remove your technician mufflers so to speak and hear what the end user is really having trouble with. I was once told that the definition of a print defect is the difference between what the printer is doing and wha
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What does Technology Consulting have to do with Employability?
By By Beatrice Mulzer and Harry Brelsford | Sat, Feb 9 2008 | 08:02:43

Most of us joined the entrepreneurial movement. of technology consulting with the notion that once we are a our own small business owner, we are free of the perils put upon us by ‘regular’ employment. Finally you get to be our own boss, make your own decisions and no one gets to tell you what to do anymore!. Little does it cross our minds, that in reality we now have multiple employers with diverse needs, and we now have to become more employable then ever.

One that has mastered the skill of continuously reinventing and making himself re-employable is Small Business Server (SBS) Most Valuable Professional (MVP), Jeff Middleton. Middleton has long contributed with his word and deeds to the small business partner community where his long-time focus on the SBS product a
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Start an Execution Revolution: Ten Ways You Can Help Your Employees “Get It Done” Every Day
By Dottie | Mon, Nov 19 2007 | 10:11:35

Start an Execution Revolution: Ten Ways You Can Help Your Employees “Get It Done” Every Day

Goals and mission statements don’t mean a thing if people can’t back up the words with action. Here are ten keys to starting an “execution revolution” at your company.
 
By Richard Lepsinger
 
Companies frequently develop vision and mission statements about being number one in their industry, the great service they provide to customers, and their rewarding work environment. Yet more often than not, these statements are so far from reality that they become joke fodder for customers and employees alike. It doesn’t have to be this way. Your company really can keep the promises you make—but first you must creat
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“Juggling School” for Project Managers
By Dottie | Thu, Nov 15 2007 | 04:11:45

If you work in a project-based environment, you probably feel like one of those juggling clowns at the circus: trying to keep your ball, your baton, and your flaming torch in the air at the same time, all while maneuvering your unicycle around the ring. Focus too much on one object and you risk dropping one of the others—or even taking a tumble. Project management can be a lot like this. Neglect to give one project the attention or funding it needs and the consequences of doing so can be much more serious than a dropped ball, especially when your higher-ups find out money has been wasted on an unimportant or failed project.

Great news: it's time to send out the clowns. Workforce expert Rudolf Melik says organizations don't have to manage their projects in such a circus-li
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Swift Decision Quick Action by using Computer
By Ravesh | Wed, Jun 20 2007 | 09:06:29

Gone were the days when decision making processes were done manually.  With the advent of advanced computer technology, difficult corporate decisions can be programmed by way of computer application.

Right decision at Right Time with Right computer application can help the management to take action. If you can learn to make timely and well-considered decisions, then you can often lead your team to spectacular and well-deserved success. However, if you make poor decisions, your team risks failure and your time as a leader will, most likely, be brutally short.

 The techniques in this section help you to make the best decisions possible with the information you have available. They help you map out the likely consequences of decis
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